RETURN POLICY

In our company you have the right to return the products you bought from us, within 14 days from the date you receive the products exactly as defined by Law 2251/1994 no.3e par. 1. In this case, you are charged only the direct cost of returning the products.

In case of a defective product, the policy followed by our store is fully harmonized with L.2251 / 1994 no.3b par.1 ed. ιβ & ιγ as well as the no. 534 et seq. Of the Civil Code You are not entitled to withdraw in the cases of article 3b of law 2251/94 and in any other case that is provided by law or the present in accordance with the law.

Returns are accepted provided:
1. The products are in the same condition in which you received them, ie they have not been unsealed or their packaging has been violated.
2. You contacted our store by phone the same day or the next working day at tel. 27510-29165 / 29730
3. The product must be accompanied by the retail sales receipt or invoice.

To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products and their intact packaging in order to identify any obvious defects (eg broken product, wrong product, etc.).

In case the products are returned damaged or incomplete, the Company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of its claim against the customer's.

Your refund will be completed within 30 days from the date we receive the products.



ORDER CANCELLATION

When you place your order through the online store www.dimopanas.gr for products that belong to our product range, you have the opportunity to cancel your order within the same day you placed the order. You also have the option to cancel when the online order has been completed but the product has not been shipped yet. In this case please contact our sales department at 2751029165 or via email at sales@dimopanas.gr



PAYMENT METHODS

For the convenience and the best service of those who wish to buy from the online store of our company, www.dimopanas.gr has the following alternative payment methods.

1. By credit card
We give you the opportunity to use a credit, debit or prepaid card for your purchases. Our online store accepts Visa, MasterCard, American Express, Maestro cards. Your credit card will be charged on our website through the secure environment provided by EUROBANK
• For purchases under € 100 there is a possibility of up to 3 interest-free installments
• For purchases under 300 € there is a possibility of up to 4 interest-free installments
• For purchases over 300 € there is a possibility of up to 6 interest-free installments

2. Via cash on delivery (Exclusively by courier)
(+1,50€ / order)

3. Deposit in a bank account
If you do not have a credit card or cash on delivery, you can pay for your order through a bank account. You can deposit the final amount of your order in any of the following bank accounts and send us an email at sales@dimopanas.gr or fax to 27514 40404 giving us the code of your order. You can also complete your deposit through web banking, for greater convenience and immediate completion of the transaction.

BANKS
Eurobank Bank
Bank account number: 0026.0114.68.02000.45437
ΙΒΑΝ: GR 0302601140000680200045437

Ethniki Bank
Bank account number: 314.40.227341
ΙΒΑΝ: GR 5601103140000031440227341

Piraeus Bank
Bank account number: 55 0008 2952 161
ΙΒΑΝ: GR 59 0172 5000 0055 0008 2952 161

4. Pay and pickup In-Store.
You can pick up your order from our store, free of charge.



Shipping methods

Our goal is the fast and immediate service and delivery of our products throughout Greece.

We give you 4 possible ways to deliver your products:

1. Shipping within Argolis
The company Dimopanas sends you your order within Argolida with free shipping, for purchases of products over 150 € and under 20kg.

2. Courier Company
Dimopanas company sends you your order with a courier company. Delivery is usually made on the next business day of your order, except in some remote areas of the country where delivery time can be up to 2 working days. Find out the exact cost of shipping when you go to complete a purchase.

3. Transport Company
For heavy or bulk parcels, it is recommended to send the products with a transport agency. The burden of transporting the products from our store to the offices of the cooperating transport company in Athens is covered by our store. The delivery of the products takes place in 1-3 working days in mainland Greece, in 2-5 working days in island Greece and in 3-10 working days in inaccessible areas. Cash on delivery is not valid for this shipping method. The cost of sending the products from the transport company to the customer's area is borne by the customer and is paid to the transport company.

4. Pick-up in store
Dimopanas company gives you the opportunity to receive the products you have ordered, from our facilities without any additional charge. The only condition is that you have previously contacted us, so that your order is ready for receipt. Delivery can be made during the opening hours of our store Monday-Wednesday 8.00 - 14.00, Tuesday-Thursday - Friday 8.00 - 14.00 / 17: 30-20: 30, Saturday 8.00 - 14.00)

THERE IS THE POSSIBILITY OF FREE DEMONSTRATION-TESTING OF THE MACHINE YOU CHOOSE

Bulky parcels
In case the volumetric weight of a shipment is greater than the real one, then the charge is based on the volumetric weight, which is calculated in kilos if we multiply the 3 dimensions of the package (measured in centimeters) and divide by 5000. The relation is valid: Volumetric weight = Length x Height x Width / 5,000

Dimopana Company reserves the right to modify shipping methods and prices.

For any further clarification or information please contact us at 27510 29165/27510 29730

Shipping Nationwide

We ship our products to every part of Greece

Phone Sales

Call us to help you find the right product for your needs!

Payments

Safe payments
through encryption

Returns

Read our return terms